goty Privacy Policy

This page describes what we collect when you use goty and how we keep that data protected. We at goty take your privacy seriously and handle all personal information according to applicable data-protection law in the jurisdictions where we operate. When you create an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or participate in sportsbook and casino activities on our platform, we collect certain data to operate the service, verify your identity, and comply with anti-money-laundering regulations.

Our goty platform processes data across multiple categories: account registration (name, date of birth, ID number), payment information (e-wallet and bank account details), betting and gaming activity (wagers, balances, outcomes), and device/network data (IP address, browser type, device identifier). We share some data with third-party payment processors and identity-verification vendors, but we do not sell your personal information to advertisers or marketers.

This policy explains our data collection, use, storage, sharing, and your rights. It applies to all goty users globally, regardless of jurisdiction, with adjustments noted for specific regulatory frameworks.

What data we collect on goty

We collect data in several categories when you use goty. First, account information: we ask for your full name, date of birth, national ID number, email address, and phone number during registration. This data is mandatory to create your account and verify your identity before your first withdrawal.

Second, payment data: when you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect details about your chosen payment method. For e-wallets, we store your e-wallet account identifier and transaction reference. For bank transfers, we store your virtual account number and bank details. We do not store your full banking credentials or e-wallet passwords; we retain only tokenized references needed to process payments.

Our goty servers may sit outside your jurisdiction

We store your data in secure data centres, which may be located in regions other than your own. By using goty, you consent to data storage and processing outside your jurisdiction, subject to our encryption and security standards.

Third, activity data: we log all betting and gaming activity on goty—your Liga 1 sportsbook wagers, live blackjack and roulette sessions, slot spins, Piala Indonesia bets, esports market activity, and account balance changes. We retain this data for dispute resolution, fraud detection, and regulatory compliance.

Fourth, device and network data: we collect your IP address, device identifier, browser type, operating system, and approximate location based on IP geolocation. We use this data to detect fraud, prevent abuse, and ensure platform security. We also collect cookie data and session identifiers to authenticate you and remember your preferences.

Fifth, communication data: if you contact our support team via email or in-app messaging, we retain your messages, support-ticket history, and our responses. We use this data to resolve issues, improve our service, and comply with legal requests.

How we use goty data and who we share it with

We use data on goty for five primary purposes. First, account operation: we use your name, ID number, and contact details to create and manage your account, authenticate your login, and communicate with you about your account status. Second, payment processing: we share your payment details with our payment processors (the companies that operate QRIS, e-wallet, mobile banking, and the banking networks) to execute deposits and withdrawals. We do not control those third parties' privacy practices; they maintain their own policies.

Third, identity verification and anti-money-laundering compliance: we use your name, date of birth, and ID number to verify your identity against government and third-party databases before your first withdrawal. This verification is mandatory under Indonesian anti-money-laundering law and similar regulations in other jurisdictions where we operate.

Fourth, fraud detection and account security: we analyze your activity data, IP address, and device identifiers to detect unusual patterns and prevent fraud. If we suspect fraudulent activity, we may freeze your account pending investigation. Fifth, service improvement: we use anonymized and aggregated data (not linked to you personally) to understand how goty users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta use our sportsbook, live dealer, slots, and esports offerings during Liga 1 and Piala Indonesia seasons.

Info: We do not sell your personal data to third-party advertisers, marketers, or data brokers. We may share anonymized, aggregated data with research partners, but this data cannot identify you.

We retain your data as long as your goty account is active and for a period thereafter as required by anti-money-laundering and tax regulations—typically between three and seven years, depending on jurisdiction. After this retention period expires, we delete or anonymize your data, unless we are required by law to retain it longer.

Your rights: depending on your jurisdiction, you may have the right to request a copy of your personal data, request correction of inaccurate data, or request deletion (subject to legal obligations). You may also have the right to object to certain data processing or request that we restrict how we use your data. To exercise these rights, contact our support team through your goty account dashboard and submit a data-access or deletion request. We will respond within the timeframe required by applicable law, typically 30 days.

Cookies and tracking: our goty platform uses cookies and similar technologies to authenticate you, remember your preferences, and analyse how you use the platform. Most browsers allow you to refuse cookies or alert you when they are being set. However, blocking cookies may impair your ability to use certain goty features. We do not use third-party tracking cookies for advertising purposes on goty.

Service availability

We at goty offer our services only in jurisdictions where online gaming and sportsbook services are permitted by applicable law. We do not represent that goty is available everywhere, and we make no claim that our services are legal in any specific jurisdiction. Our service availability depends on the regulatory framework in each user's location. We do not target users in jurisdictions where online wagering is prohibited, and we reserve the right to restrict access from any jurisdiction at any time if we determine that legal or operational concerns require it.

Our data-handling practices are tailored to comply with the privacy and data-protection laws of each jurisdiction where we operate. In some regions, users have stronger legal rights regarding data access and deletion; in others, those rights are more limited. We endeavour to provide consistent protections across all jurisdictions, but in cases of conflict, we comply with the most protective standard applicable to your location.

If you access goty from a jurisdiction where our services are later found to be prohibited, or if your jurisdiction's law restricts the types of data we may collect, please contact our support team immediately. We will work with you to either bring your use into compliance with local law or to close your account and refund your balance, subject to applicable legal holds.

Account eligibility

We at goty require that all users meet the eligibility criteria set by applicable law in their jurisdiction before opening an account. We do not set a uniform age limit across all users; instead, we require compliance with the legal age for gaming in your location. During account registration, we ask you to confirm your date of birth. Before your first withdrawal, we verify this information against official records.

If we discover that you do not meet the legal age or eligibility requirements for gaming in your jurisdiction, we will close your account, void all transactions, and refund your balance to your original payment method. You represent and warrant that you are eligible to use goty in your jurisdiction and that your use will not violate any local law. If you are uncertain about your eligibility, do not create an account; instead, contact our support team to discuss your situation.

We collect and verify your identity data to ensure account eligibility, prevent fraud, and comply with anti-money-laundering regulations. This verification is mandatory and applies to all users before first withdrawal, regardless of jurisdiction.

Local-law responsibility

You are solely responsible for determining whether your access and use of goty comply with the laws of your jurisdiction. We do not provide legal advice, and we cannot warrant that goty is lawful everywhere. Before you use goty, you must independently verify that online gaming platforms are permitted in your location and that your participation will not breach any local, state, or national law.

Different jurisdictions have different rules governing online gaming. Some regions permit all forms of sportsbook and casino wagering. Others permit only certain types of gaming. Still others prohibit all online wagering. It is your responsibility—not ours—to know the law in your jurisdiction and to access goty only if doing so complies with that law.

If you later discover that your use of goty violates your jurisdiction's law, or if your jurisdiction prohibits online wagering, you should cease using goty immediately and request account closure. We will refund your balance according to our standard withdrawal procedures. However, we cannot be held responsible for any legal consequences you may face for using goty in a jurisdiction where it is prohibited. That responsibility lies entirely with you.

Data and privacy scope

We at goty collect personal data to operate your account, process payments, verify your identity, and comply with anti-money-laundering law. This policy describes our data practices in detail. Our goty privacy practices are designed to be transparent and compliant with applicable data-protection law in the jurisdictions where we operate. By using goty, you consent to our collection and use of your data as described in this policy.

Your personal data is stored on secure servers using encryption and access controls. We limit access to your data to employees and contractors who need it to perform their duties. We do not sell your data to third parties. We may share your data with payment processors, identity-verification vendors, and legal authorities as required by law. We may also share anonymized, aggregated data with research partners, but this data cannot identify you personally.

Our data retention period is governed by anti-money-laundering and tax regulations in the jurisdictions where we operate. We typically retain your personal data for as long as your goty account is active and for a period thereafter (usually three to seven years) to comply with legal obligations. After the retention period expires, we delete or anonymize your data. If you request account closure and data deletion, we will delete your personal data subject to legal retention obligations.

Contact for legal inquiries

If you have privacy questions, data-access requests, or concerns about how we handle your data on goty, you may contact our team through the support portal on this site. When you submit a data-related inquiry, our privacy team will review your request and respond within the timeframe required by applicable law, typically 30 days. For urgent privacy matters, mark your request as urgent in your support ticket.

You may also contact us through the contact details listed on our legal notice page. Government agencies, regulators, and law-enforcement bodies may submit formal data requests to the contact address provided there. We comply with valid legal orders and will disclose data when required by court order or applicable law.

If you believe we have mishandled your data or violated this privacy policy, you may file a complaint with our compliance team or with the data-protection authority in your jurisdiction. We welcome feedback and will investigate all complaints. This policy is governed by the laws of the jurisdiction in which goty is licensed to operate. If you have a dispute about our data practices, you may seek resolution through our dispute-resolution process, local courts, or a relevant data-protection regulator.

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